Marketplace integrity
The policy separates discovery from verification: source evidence can make a home searchable, while ownership, authorization, and current availability still require confirmation.
01
A public listing must describe a residential monthly or long-term rental in a supported area, carry plausible rental facts, and include at least one usable real property image. Commercial, sale-only, nightly-only, duplicate, malformed, and unsupported-location records stay out of public results.
02
Listing galleries must represent the actual property. OpenCasa may reject logos, watermarks used as covers, tiny thumbnails, unrelated images, deceptive edits, and synthetic property images. Editorial lifestyle imagery is kept separate from inventory photography.
03
Imported inventory keeps its original source visible. A source check means the exact source page was reachable and continued to present the home; it is not an owner guarantee. Imported homes leave public search when marked not found or when the 30-day source-freshness window expires.
04
Anyone may report an unavailable, incorrect, duplicate, or suspicious listing. Reports enter a durable human-review queue. A report alone does not automatically remove a home, but OpenCasa may quarantine a listing while evidence is reviewed.
05
An authenticated owner or authorized representative may submit a claim from the listing page. OpenCasa reviews identity and authorization before changing ownership, contact routing, verification, or listing control. A source contact name is not the same as an approved ownership claim.
06
OpenCasa may correct, suspend, quarantine, or remove inventory for availability, rights, safety, quality, duplication, or marketplace-integrity reasons. Owners and authorized representatives can request review through the listing controls or concierge@opencasa.co and should include the listing URL and evidence.
Use “Claim this listing” or “Report this listing” on the relevant property page. If you cannot access the page, email concierge@opencasa.co with the property URL and supporting details.